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Convenient, Personal, and Secure Banking – Anytime, Anywhere
Welcome to a new era of banking convenience with Essential Credit Union's Interactive Teller Machines (ITMs). Our ITMs combine the efficiency of an ATM with the personal touch of a Live Remote Teller, offering you the best of both worlds.
Using our ITMs is easy and intuitive. Simply follow these steps:
ITM stands for Interactive Teller Machine and are advanced banking kiosks that allow you to conduct a wide range of transactions with the assistance of a live teller via video chat. This innovative technology brings the branch experience to you, providing personalized service without the need to visit a traditional branch.
Yes, you will need a current Driver’s License or State Issued ID Card.
No, transaction forms are not needed with interactive teller transactions. It’s one of the ways ITMs save you time!
Essential ITMs are currently located at our Towne Center and Siegen Branch locations. Eventually this new technology will be available at all Essential Branch locations.
ITM transactions are as secure as walking into a branch and speaking with a teller. Just like in a branch, we require identification, and all transactions are recorded.
For added privacy, the ITM will allow you to pick up a built-in handset for your conversation with the Video Teller. If you remain concerned about privacy, you can privately chat with the Live Remote Teller using the touch screen keyboard.
We want to provide our members with greater convenience while incorporating innovative technology. Our ITMs will allow us to serve you more efficiently, while continuing to provide personable and exceptional service.
No, when you use an Essential ITM, you are served by an Essential Live Remote Teller working from a centralized location in Baton Rouge. You can still see them and talk to them onscreen just as you normally would at the branch location.
No. We are not closing any branches!
Yes, you can visit our branches anytime during regular business hours. Our friendly employees will remain in all locations to help you, whether you need assistance using the ITM, need to open an account or apply for a loan, our team is here for you!