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ITMs
Interactive Teller Machines
Convenient, Personal, and Secure Banking – Anytime, Anywhere
Welcome to a new era of banking convenience with Essential Credit Union's Interactive Teller Machines (ITMs). Our ITMs combine the efficiency of an ATM with the personal touch of a Live Remote Teller, offering you the best of both worlds.
KEY FEATURES OF ITMs:
- Live Teller Assistance: Speak directly with a live teller via video chat for personalized service.
- Comprehensive Transactions: Perform deposits, withdrawals, transfers, loan payments, and more.
- Secure and Private: Advanced security features ensure your transactions are safe and confidential.
- Convenience of an ATM: ITMs can be utilized as an ATM at any time, giving you more convenient access to your accounts. This means drive-thru ITMs can be accessed as an ATM 24/7!
HOW TO USE OUR ITMS
Using our ITMs is easy and intuitive. Simply follow these steps:
- Touch the Screen: Start by touching the screen to begin your session.
- Connect with a Live Remote Teller: Choose the option to speak with a live teller and enjoy a face-to-face conversation via video chat.
- Complete Your Transaction: Follow the teller's instructions to complete your transaction quickly and securely.
ITM FAQs
- What is an ITM?
ITM stands for Interactive Teller Machine and are advanced banking kiosks that allow you to conduct a wide range of transactions with the assistance of a live teller via video chat. This innovative technology brings the branch experience to you, providing personalized service without the need to visit a traditional branch.
- What types of transactions can I complete at an Essential ITM?
- Deposits (Cash and Checks)
- Withdrawals
- Cash checks
- Loan Payments
- Internal Account Transfers
- Money Orders
- Balance Inquiries
- Will I need to present identification when using the ITM?
Yes, you will need a current Driver’s License or State Issued ID Card.
- Will I need to complete a transaction request form for ITM transactions?
No, transaction forms are not needed with interactive teller transactions. It’s one of the ways ITMs save you time!
- Which branches will have ITMs?
Essential ITMs are currently located at our Towne Center and Siegen Branch locations. Eventually this new technology will be available at all Essential Branch locations.
- Are the ITMs secure?
ITM transactions are as secure as walking into a branch and speaking with a teller. Just like in a branch, we require identification, and all transactions are recorded.
- What if I want additional privacy because I do not want others listening to my conversation?
For added privacy, the ITM will allow you to pick up a built-in handset for your conversation with the Video Teller. If you remain concerned about privacy, you can privately chat with the Live Remote Teller using the touch screen keyboard.
- Why is Essential moving to ITMs?
We want to provide our members with greater convenience while incorporating innovative technology. Our ITMs will allow us to serve you more efficiently, while continuing to provide personable and exceptional service.
- Will ITMs replace people?
No, when you use an Essential ITM, you are served by an Essential Live Remote Teller working from a centralized location in Baton Rouge. You can still see them and talk to them onscreen just as you normally would at the branch location.
- Are you closing the branch? Can I still go to the branch if I choose?
No. We are not closing any branches!
Yes, you can visit our branches anytime during regular business hours. Our friendly employees will remain in all locations to help you, whether you need assistance using the ITM, need to open an account or apply for a loan, our team is here for you!