In a groundbreaking move, and as part of our commitment to enhancing the member experience, we proudly announce a new Interactive Teller Machine (ITM) drive-thru at 2370 Towne Center Boulevard is open!
The integration of advanced technology with human interaction aligns with the credit union’s mission to provide efficient, secure, and personalized financial services. This cutting-edge ITM technology will allow members to conduct a wide range of banking activities from the comfort of their vehicles without removing their connection to a real-life teller.
KEY FEATURES OF THE ITM DRIVE-THRU:
LOCATION & HOURS OF OPERATION
We're excited to announce that renovations are set to begin at our Plaquemine branch on March 4th, 2024, to enhance your banking experience. Please note the following important information regarding the renovation process:
Lobby Closure: Beginning March 4th, the lobby of our Plaquemine branch will be temporarily closed for renovations. We apologize for any inconvenience this may cause and appreciate your patience during this time.
Temporary Trailer on Site: To ensure uninterrupted access to banking services, we will have a temporary trailer on-site to serve your in-person banking needs. Our dedicated staff will be available to assist you with any transactions or inquiries you may have.
ATM and Drive-Thru Operations: While the lobby is closed, our ATMs and drive-thru services will remain fully operational. You can continue to access these services as usual for your convenience.
Renovation Duration: The renovation process is expected to last approximately 8 weeks. We will keep you updated on the progress and any changes to the schedule as the project unfolds.
We're Here to Help: If you have any questions or need assistance during this period, please don't hesitate to contact us. Our team is committed to ensuring that your banking experience remains seamless throughout the renovation process.
Thank you for your understanding and cooperation as we work to improve our Plaquemine branch for you, our valued members. We appreciate your continued support and look forward to serving you in our refreshed and enhanced space.
Featuring a $1,000 GRAND PRIZE for one lucky attendee of our free webinar series!
Our financial resource partner, BALANCE is excited to announce its 6th Annual “Webinar for the Win” sweepstakes! Back by popular demand, we’re giving contestants extra incentive to attend our free webinars and get the financial guidance you need.
One lucky attendee will win the $1,000 GRAND PRIZE!
The rules are simple. To enter, contestants just have to register and attend one of our free webinars in February, March or April (and stay for the entire webinar). Webinars are live, online sessions that let people learn from and interact with an expert on today’s most popular financial topics.
(Pro tip: Attending additional webinars earns them extra entries into the contest.)
As we approach the dawn of a new year, we're excited to announce adjustments to our branch and contact center hours at Essential. Beginning January 2, 2024, we are implementing changes to better align our services with your needs and enhance your banking experience.
New Branch, Drive-Thru and Contact Center Hours:
Why the Change?
The decision to modify our hours stems from our commitment to delivering exceptional service that adapts to the evolving needs of our members. We understand that life is busy, and our goal is to make banking with Essential Credit Union as convenient as possible.
Online Services Available 24/7
Remember, even when our branches and contact center are closed, you can continue to manage your accounts through our online banking platform and mobile app, available 24/7. Access your accounts, make transactions, and explore our suite of digital services at your convenience.
We are honored to announce that through our partnership with Elan Credit Card and the Elan Charitable Giving program, Essential was awarded $12,500 to give to a charity of our selection. Hope Ministries, whose mission is to prevent homelessness and promote self-sufficiency and dignity, was chosen to receive this generous donation.
To learn more about the impact Elan is making in its partner's communities through its charitable giving initiative, please click the link below.